Refund Policy

At MyFleecy, we understand that customer satisfaction is paramount. Our refund policy is designed to provide a clear and straightforward process for our customers, ensuring that any concerns regarding their purchases are addressed efficiently.

Customers have a period of 30 days from the date of purchase to initiate a refund request. This timeframe allows customers to thoroughly evaluate their purchases and determine if they meet their expectations in terms of quality and fit.

To initiate a refund, customers are required to contact us at contact@myfleecy.com. Upon receiving the request, our customer service team will provide detailed instructions on how to proceed with the return process. It is essential that items are returned in their original condition, unworn, and with all tags attached to qualify for a refund.

Once the returned item is received and inspected, a refund will be processed to the original payment method used during the purchase. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your financial institution's processing times.

It is important to note that shipping costs are non-refundable. If the return is a result of an error on our part (e.g., wrong item sent, defective product), we will cover the return shipping costs. In all other cases, customers are responsible for the return shipping fees.

This refund policy is in place to ensure a fair and transparent process for all customers. We encourage customers to reach out with any questions or concerns regarding their purchases, as our team is dedicated to providing assistance and resolving any issues that may arise.