Shipping policy
Shipping Policy
Last updated: September 13, 2026
Thank you for shopping with MyFleecy. We want your order to reach you as smoothly and quickly as possible. Below you’ll find everything you need to know about processing, shipping, tracking, and delivery.
Order Processing
Orders are typically processed and dispatched within 1–3 business days after your order has been successfully placed.
During high-demand periods, product launches, holidays, or promotional events, processing may occasionally take a little longer.
Please note that processing time and shipping time are separate.
Estimated total delivery time = Processing time + Shipping time
Shipping Times
After your order has been dispatched, estimated delivery is approximately:
4–8 business days
Delivery times may vary depending on your country, location, local postal service, customs processing, and other circumstances outside of our control.
All delivery estimates are provided as guidelines and cannot be guaranteed.
Shipping Cost
We currently offer FREE shipping on all MyFleecy orders.
There is no minimum order value required unless otherwise stated during a specific promotion.
Where We Ship
MyFleecy ships to most countries worldwide.
Certain islands, remote areas, or locations that cannot currently be serviced by our shipping partners may be excluded.
If we are unable to deliver to the shipping address provided, we will contact you using the information submitted with your order.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation with tracking information when available.
Tracking updates may sometimes take a few days to appear after your parcel has been handed over to the shipping carrier.
You can also use the Track Your Order page on MyFleecy to follow your shipment.
Incorrect Shipping Addresses
Please make sure your shipping information is complete and correct before placing your order.
Customers are responsible for providing an accurate:
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Full name
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Street address and house number
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Postal or ZIP code
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City
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Country
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Contact information
If you notice an error in your address, please contact us at hello@myfleecy.com as soon as possible.
We cannot guarantee that an address can be changed once an order has already been processed or dispatched.
Delivery Delays
Although most orders arrive within the estimated delivery window, delays can occasionally occur because of:
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Customs processing
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Local postal delays
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Severe weather
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High shipping volumes
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Public holidays
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Carrier disruptions
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Incorrect or incomplete delivery information
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Other circumstances outside of MyFleecy’s reasonable control
If your order appears to be significantly delayed, please contact us and we’ll be happy to help you check its status.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Where these charges are not collected at checkout, they may be the responsibility of the recipient and are determined by local authorities.
MyFleecy does not control customs processing times or charges imposed by customs authorities.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, please first:
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Check around your delivery location.
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Ask members of your household or neighbours.
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Check whether the carrier left the parcel at a designated safe location.
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Contact the shipping carrier using your tracking number.
If you still cannot locate your order, contact us at hello@myfleecy.com and we’ll help you investigate the situation.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:
Please include your order number and, where possible, clear photographs of the issue so we can assist you.
Questions About Your Order?
If you have any questions about shipping or an existing order, we're happy to help.
Email: hello@myfleecy.com
Instagram: @myfleecy
Thank you for choosing MyFleecy. 🤎
